Terms and Conditions
1. Use of the website
This website is owned and operated by Lim Siang Huat Pte Ltd ("we," "us" or "our").
By accessing this website and/or placing an order or requesting a delivery you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this website.
References to this website in these terms and conditions apply to this website however you access it, including accessing this website through our mobile applications or a version of this website optimised for use on mobile devices. Whenever you access this website through a mobile application or mobile-optimised version of this website, the section of these Terms and Conditions entitled "Mobile Access" also applies.
Identity of supplier
Unless stated to the contrary on this website, the products and services supplied in accordance with any contract made through this website are supplied by Lim Siang Huat Pte Ltd.
Any reference in these Terms and Conditions to "Lim Siang Huat Digital", "Lim Siang Huat Online", "limsianghuat.com", is a reference to Lim Siang Huat Pte Ltd. or, as applicable, any other members of its corporate group of companies.
Access to this website is granted strictly in accordance with these Terms and Conditions. These Terms and Conditions also apply to all orders/delivery requests placed by you through this website or through other means.
Please read these Terms and Conditions carefully and print and keep a copy of them for your reference.
We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests. We reserve the right to:
• Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; or
• Change the Terms and Conditions from time to time.
You will be deemed to have accepted such changes if you continue to use this website (or any part of it) or you continue to place orders/delivery requests after any such changes.
It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change of the Terms and Conditions then you must immediately stop using this website.
Lim Siang Huat Digital has taken every care in the preparation of the content of this website. However, except to the extent required by applicable law or as otherwise set out in these Terms and Conditions, Lim Siang Huat Digital does not represent or warrant the accuracy or reliability of any of the information or content about any products or services, software or advertisements (together, the "Materials") contained on, distributed through, or linked, downloaded or accessed from this website.
To the fullest extent permitted by applicable laws, Lim Siang Huat Digital hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the website or the Materials including, without limitation, direct, indirect, incidental, or consequential losses, or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise.
Nothing in these Terms and Conditions limits Lim Siang Huat Digital liability for fraud or death or personal injury resulting from our negligence.
Certain links in this website will lead to websites which are not under the control of Lim Siang Huat Digital. When any of these links are activated you will leave Lim Siang Huat Online website and Lim Siang Huat Digital has no control over and will not accept responsibility, or liability, for any material or service contained on any website which is not under the control of Lim Siang Huat Digital nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by Lim Siang Huat Digital for any products or services provided or available on such sites. Reference to our linking policy at section 4 of this terms & conditions
Except to the extent required by applicable law or as otherwise set out in these Terms and Conditions, Lim Siang Huat Digital makes no representations, or warranties, in respect of any endeavour by it to review the content of websites to which it provides links or anywhere else in the Service, or any of the Materials and accordingly Lim Siang Huat Digital accepts no responsibility whatsoever for the accuracy, copyright compliance, legality or decency of any information, material or other content contained in websites listed on the Service or in any Materials nor warrants nor endorses any advertising of third parties carried on the Service nor through the provision of links to that carried on other websites.
All information or content transmitted by any functionality made available on this website (including any mobile applications or a version of the website optimised for use on mobile devices), including online invitations, e-cards, email or send to a friend functionality are the responsibility of you, the sender. You confirm that by using this service you will not transmit any material which could be considered offensive, obscene or otherwise objectionable. Lim Siang Huat Digital cannot be held liable either directly or indirectly for the content of any such functionality, nor for any loss nor damage of any kind which you may incur as the result of your use of this service. You hereby agree to indemnify Lim Siang Huat Digital and each member of the Lim Siang Huat corporate group of companies for any such loss which may have occurred.
Customers will be required to register to use the services available from this website. Lim Siang Huat Online may decline a registration request at its sole discretion. By registering for the services, customers agree to these Terms and Conditions and agree that:
• The personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
• You will notify us immediately of any changes to the personal information by updating your details on the 'My Account' page on the website or by contacting Lim Siang Huat Online Customer Care via email at email@example.com.
• You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
To comply with licensing and other legislation some products and services on this website are only available to certain categories of customers (such as people aged 18 years and over) ("Restricted Items"). The types of items that fall into the category of Restricted Items include alcohol, cigarettes, tobacco and other products by the local law.
Terms acceptance creation and electronic contracting
The technical steps required to create the terms acceptance between you and us are as follows:
• You place the order for your products on this website by pressing the complete checkout button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on this website.
• We will receive an order acknowledgement email on the products you have ordered.
• Order acceptance and the formation of the terms acceptance between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions below.
Non-acceptance of an order may be a result of one of the following:
• The product you ordered is not available from stock.
• We are unable to obtain authorisation for your payment.
• A price or product description error is identified.
• You do not meet the eligibility to order criteria set out in the Terms and Conditions.
2. Privacy Notice
We will treat all of your personal data as confidential. We will keep it on a secure server and fully comply with all applicable privacy regulations.
So that you can make full use of the personalised features on our website, your computer, mobile phone or other device (all referred to here as device) will need to accept cookies.
To manage your cookie preferences you can set your browser to reject cookies (see the ‘Help’ menu of your browser to find out how to do this). If you disable cookies please note that certain personalised features of this website cannot be provided to you and functionality to supports your shopping journey with us.
3. Online shopping
General information and payment security
Delivery is available within Mainland Singapore Only. Any delivery outside mainland Singapore or restricted areas must be first communicated with Lim Siang Huat Online Customer Care via email at firstname.lastname@example.org.
Collection for orders placed via limsianghuat.com is available at selected location available during checkout.
We reserve the right to restrict deliveries in certain areas.
Delivery and collection arrangements
Deliveries and collection times vary by. At the point at which you place your order, the full list of available delivery/collection times will be shown.
Products do not need to be signed as we perform contactless delivery at the delivery address (or upon collection), for example in a front door or your instruction provided during checkout or thru Lim Siang Huat Online Customer Care via email at email@example.com.
Deliveries will always be made to your front door where possible. Where required, if invited and if it is safe for them to do so. However, we reserve the right to refuse entry or to deliver directly to your address if our driver, on rare occasions, believes it is impractical or unsafe. In such cases, our driver will contact you for a suitable alternative. When the delivery address is a commercial building, our driver may deliver your orders to the ground floor building entrance and contact you for collection.
Our refund policy
Online purchases Customers must inform Lim Siang Huat Online Customer Care via email at firstname.lastname@example.org that they wish to cancel within 24 hours of receiving the goods.
Customers then have 3 days to return the goods once Lim Siang Huat Online Customer Care via email at email@example.com has been informed. Refunds will be given within 14 working days of receiving the goods back.
If you decide to cancel products that you have ordered online, we will reimburse to you (to the debit or credit card assigned to your order) the amount in relation to products to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery). We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement within 14 working days after the day we receive back from you any product supplied.
Where adequate proof of purchase is not provided by you, we may instead choose to refund the value of the returned items by providing you with a Lim Siang Huat Online gift card or vouchers for the equivalent value of the returned items
If you reject a products you must return them in person to us or by other delivery service at your own cost.
A restocking fees of 15% or $25 will be applied for any orders that were cancelled due to customer’s change of mind. Customers are allowed to cancel orders free of charge should Lim Siang Huat Online is unable to fulfil the order due to limited product or delivery availability.
There may be some exceptions to these rights such as for those products and services listed below where, for reasons of hygiene or safety we are not able to refund or exchange items unless faulty, not as described, not fit for purpose or of satisfactory quality, Chilled and Frozen Products (including Made To Order); Gift Cards, Vouchers, Alcohol, Cigarettes, Tobacco and Other Products by the local law.
General payment provisions
Any of the following cards may be used to pay for your shopping: Visa, MasterCard, American Express, Lim Siang Huat Online gift card or vouchers.
If payment is being made in part or whole by gift card, a gift card can only be applied to an order once. If the gift card is added to an order and the same order is later edited and increased in value, further funds from the same gift card cannot be taken even if subsequent funds are available.
All payment given we will charge to your card upon your order.
All customers collecting shopping, whether the registered customer or a third party, will be asked to provide a form of identification for the person who is paying for the shopping. The identification must match the cardholder name shown in the payment details on the checkout page. The card itself will not be required.
Payment Security Policy
We will treat all of your personal data as confidential. We will keep it on a secure server and fully comply with all applicable privacy regulations.
Credit Card safety when shopping online
Lim Siang Huat Online process your credit card paying using a gateway provider using Secure Sockets Layer (SSL) technology to encrypt your details as they are being transmitted. This technology is designed to minimise the risk that someone else could breach your privacy when shopping online with us.
We provide you with an option to store your card details with the gateway provider, so that you can order from us again without needing to type your details in. If you do not wish to store your card details with us, you can instead enter these in each time you place an order with limsianghuat.com.
Your payment details are held by gateway provider in a secure encrypted server and we do not have access to this data. Gateway provider encrypt card numbers by using a security system which is a common standard relied on by the main financial and banking institutions called Triple DES (Data Encryption Standard).
Errors/shortages, not fulfilling orders and quantity limits
If there are errors or shortages in what we supply to you, we ask that these are brought to the attention of Lim Siang Huat Online Customer Care by email at firstname.lastname@example.org as soon as possible and preferably within 24 hours after the delivery or collection.
Lim Siang Huat Online may decline to fulfill any order or we may limit the number of units of products per customer or order (including for any bulk purchases of items on promotion or special offers). This applies to all orders – whether through our online shopping and delivery or collection, and also applies to any order where a customer has applied a discount code which they were not the intended recipient of.
Lim Siang Huat Digital has produced nutritional information on this website for the general information of the public. It contains information gathered from various sources and, although Lim Siang Huat Digital believes it to be accurate at the time of publication, to the extent permitted by applicable law and except as otherwise set out in these Terms and Conditions, Lim Siang Huat Digital accepts no responsibility for, and makes no representation or gives any warranty or undertaking express or implied as to the accuracy or completeness of the information.
General Pricing Policy
The prices stated on the site are exclusive of GST payable.
Charges apply for deliveries for your online shopping orders. Collections for your online shopping orders “Click & Collect” are free of charge and available at selected stores during checkout only.
Charges for delivery and collection for online shopping and "Click
Orders above SGD$120 (Before GST) – FREE
Orders below SGD$80 (Before GST) - $10
Click & Collect - FREE
We reserve the right to amend our delivery charges and minimum spend requirements. They will be defined during the checkout process.
Weighed items such as fresh foods may vary in weight from that ordered.
Amendments to orders
Amendments to placed orders must be completed by 3pm before the day of delivery or collection.
Food Made to Order items may only be amended if sufficient notice is given define by Lim Siang Huat Online
Promotional terms used on the website
We often use certain terms and promotional features on our website, which have the following meanings:
"Advertise promotions" relate to promotional content that has been created by Lim Siang Huat Digital in conjunction with suppliers of the products featured.
"Sponsored" products, are those products which Lim Siang Huat Digital has agreed to promote with the relevant supplier and will therefore appear at the top of your search results.
Lim Siang Huat Online guarantees and returns
Customers are covered by our quality guarantee on every product which means that our products will be of satisfactory quality, fit for their purpose and match our description of them to you. If we deliver a product to you that does not meet these requirements, you can contact us for a replacement or, where this is not possible, for a refund.
Should the customer not be satisfied with an item, the customer can reject it at the point of delivery or collection
Any refunds for unwanted substitutions or returned items will be made after the products have been returned.
Images are provided to help recognise products. Due to packaging redesign and improvements these may not reflect exactly the pack you receive.
4. Linking Policy
Links to other websites
limsianghuat.com aims to include links to websites that provide relevant and useful information for people interested in F&B businesses and it’s offering. We do not link to individual personal websites and will not knowingly provide links to sites that contain illegal, offensive or misleading information. Where an organisation has regional or local services and associated websites, we will only link to their official website.
Links will be provided at the discretion of limsianghuat.com. Although we endeavour to check sites for high quality, accurate and appropriate information, Lim Siang Huat Digital will accept no responsibility or liability for any material or service contained on any web site which is not under the control of Lim Siang Huat Digital nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by Lim Siang Huat Digital for any products or services provided or available on such sites.
Linking to limsianghuat.com
You do not need to request permission to create a text link from your website to limsianghuat.com. However, please use descriptive text such as: F&B supplier, F&B brand recipes, or other information available at limsianghuat.com
Please contact the Lim Siang Huat Digital by email at email@example.com with any queries and the process set out in above.
Copyright contents of Lim Siang Huat Digital. All rights reserved. No part of the website may be reproduced in any material forms without the prior written permission of Lim Siang Huat Digital. All requests for permission should be addressed to Lim Siang Huat Digital at firstname.lastname@example.org